At RML we strive to achieve the highest quality service possible for all our customers. 

We are committed to developing a culture of pride in everything we do, both internally and with our subcontractors. 

Our Quality team work hard to ensure quality workmanship and outcomes for all jobs. By auditing completed work we are able to identify opportunities for improving our service standards and use this data to design and implement modifications to our processes to ensure delivery improvements. 

Our Quality Assurance Plan ensures that all our subcontractors are aware of our standards of quality and can deliver work that exceeds expectation.

We believe customers receiving the services of RML should:

• Expect the highest quality of service possible 

• Be given a say in the running of the service 

• Be free to provide feedback about any aspect of the running of the service and to have any complaints welcomed and acted upon promptly.

Quality Training

To provide a quality service to our customers, RML requires high-quality staff and subcontractors who are suitably trained. The requirement for people to attend an induction and training sessions is written into our employment agreements and our subcontractor agreements. 

On-going training sessions are delivered through a variety of forums such as regular toolbox meetings, special topic updates, and general refresher sessions.